Quickly — Privacy Policy

Last updated: December , 2025

Capsico E-Commerce Private Limited (“Quickly”, “Company”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. Your privacy is important to us, and maintaining your trust is paramount.

This Privacy Policy explains how we collect, use, process, store, and disclose information about you when you use our website, mobile application, and related online services (“Services”). By accessing or using our Services, you consent to the practices described in this Privacy Policy and our Terms of Use. We encourage you to review this Policy periodically to stay informed about how we protect your data.

This Privacy Policy applies to all websites, products, and services linked to it. However, it does not apply to third-party partners or affiliates that have their own independent privacy policies. We recommend reviewing their respective privacy policies when interacting with their services.

For any clarification regarding this Policy, please write to us at privacy@getquickly.in.

1. Applicability and Scope

This Privacy Policy applies to:

• Information collected by Quickly through its website, mobile app, and other online Services.
  
  

• Information collected through email, SMS, WhatsApp, in-app messages, and other digital communications related to the Services.
  
  

It does not apply to information collected by third parties that you interact with during the use of our Services. We encourage you to review their privacy practices directly.

By using our Services, registering an account, or providing information, you agree to this Privacy Policy. If you do not provide required information, some Services may become unavailable.

This policy may be updated from time to time. Continued use after updates implies acceptance.

2. Permissible Age

The Services are intended for users 18 years of age or older.
We do not knowingly collect or solicit information from individuals below this age unless allowed under applicable local laws.

3. Information We Collect

We collect two main types of information:

A. Personal Information

Information that identifies or relates to an identifiable individual, including:

• Name, phone number, email address, postal/shipping address
  
  

• Account credentials (password, profile info)
  
  

• Date of birth, gender (if provided)
  
  

• Order history, cart details, delivery preferences
  
  

• Payment details (processed through secure gateways)
  
  

• Images and video footage (CCTV at premises, event photographs)
  
  

• Contacts you voluntarily share for referrals or features (you confirm consent from those contacts)
  
  

B. Non-Personal / Technical Information

Information not directly linked to your identity:

• Device details (model, OS, unique device ID)
  
  

• IP address, browser type, network information
  
  

• Usage data (pages visited, time spent, clicks, search queries)
  
  

• Cookies, pixels, and other tracking technologies
  
  

• General and precise location data (with consent)
  
  

4. How We Collect Information

1. Information You Provide

When you:

• Create or modify your account
  
  

• Place orders
  
  

• Communicate with customer service
  
  

• Participate in surveys, contests, promotions
  
  

• Provide delivery instructions
  
  

• Upload content or submit reviews
  
  

2. Automatically Collected Information

Through:

• Cookies
  
  

• Device identifiers
  
  

• Geolocation (if you enable permission)
  
  

• Usage analytics
  
  

• Logs and error reports
  
  

3. From Third Parties

Including:

• Payment processors (Razorpay, Cashfree)
  
  

• Delivery partners
  
  

• Local third-party stores fulfilling your orders
  
  

• Social login providers (if enabled in the future)
  
  

• Marketing and analytics partners
  
  

• Fraud prevention services
  
  

5. How We Use Your Information

We use your information to:

• Provide, manage, and improve the Services
  
  

• Process and deliver your orders
  
  

• Facilitate payments securely
  
  

• Share order details with third-party local stores to fulfill your order
  
  

• Personalize your experience and product recommendations
  
  

• Communicate about orders, updates, promotions, and notices
  
  

• Conduct analytics, research, and performance optimization
  
  

• Maintain safety, security, and fraud prevention
  
  

• Enforce our Terms of Use
  
  

• Comply with legal obligations
  
  

• Capture CCTV footage for security and safety
  
  

• Support customer service and grievance redressal
  
  

We may anonymize data for internal analytics, which is not restricted by this Privacy Policy.

6. Payment Information

We use Razorpay and Cashfree (both PCI DSS compliant) to process payments.
We do not store your full card details on Quickly servers.

By completing a payment, you consent to sharing necessary data with these payment processors.

7. How We Share Your Information

We may share your information with:

A. Affiliates & Service Providers

• Delivery partners
  
  

• Payment processors
  
  

• Cloud service providers
  
  

• Customer support partners
  
  

• Analytics vendors
  
  

B. Third-Party Local Stores

We share relevant order details with local stores participating on our platform to fulfill your order efficiently.

C. Legal and Compliance

We